Signed Pieces offers a one-year limited warranty on all watches sold. This limited warranty is provided directly by Signed Pieces.
Our warranty covers malfunctions due to manufacturing and materials defects under regular use within the manufacturer’s specifications. In the event battery replacement is required, Signed Pieces may choose to issue a reasonable battery replacement free of charge minus shipping & handling fees, which the customer will be fully responsible for. Please see instructions and requirements for shipping a watch or watches to Signed Pieces.
The Signed Pieces warranty does not cover external damage to the product and specifically excludes damage to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, or clasps/buckles, and any other physical damage to the watch.
Having the watch serviced by a party other than Signed Pieces voids this warranty. This limited warranty does not cover any damage if there is evidence of abusive use or excessive wear and tear, it does not cover water or sand damage, it does not cover theft or loss and it does not cover damages caused by natural causes beyond our control. Signed Pieces’ obligation under this warranty is limited to either repairing the watch or, at Signed Pieces’ option and in lieu of repairing the watch, refunding in full the purchase price of the watch. Any other damages, including any consequential or incidental damages, are not recoverable under this warranty or any implied warranties.
Shipping Instructions & Requirements
- For, Signed Pieces to properly service or repair your watch please visit www.signedpieces.com/service and follow the instructions.
- Proof of purchase (a copy of the invoice)
- Copy of correlated email (if applicable)
- A note stating the problem(s) with the watch.
- Full contact information
- First and Last Name
- Phone number
- Cell Phone (optional)
- Email address
- Mailing address
- Make sure the watch is packed securely with bubble wrap, packing paper or foam.
(Please do not use packing peanuts or loose packing materials) also be sure to
securely tape all sides of the box securely to prevent loss or damage during transit.
- Shipping Address.
- Signed Pieces
551 Fifth Ave.
New York, NY 10176
- Phone: 212-398-3074
- Signed Pieces
- Be sure to insure your package for the appropriate value
- Signed Pieces is not responsible for loss or damages during transit.
- You need to email a tracking number to [email protected]
After Warranty Service and for services not covered under warranty.
Signed Pieces will have the watch examined by one of our professional services houses. We will then provide you with an estimate of the repair and estimated time frame for the work and testing to be properly done in.
In case of refusal, we will return the watch with a charge for shipping and insurance within the US territory (shipping costs for Canada and other countries will be charged accordingly).